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Transcription & diarisation
Accurate speech-to-text with timestamps, speaker separation and role identification.
AI-POWERED CALL QUALITY ASSURANCE
Quality assurance for every call, automatically.
Call QA transcribes, analyses and scores every conversation — helping teams improve performance, detect risk and verify compliance with company policies and required procedures.
✓ 100% call coverage
✓ Compliance monitoring
✓ Actionable coaching
100%automated pipeline
8supported languages
4call verticals
6analysis stages
PLATFORM
Everything your QA team needs
From raw audio to structured insights — every interaction evaluated consistently and documented clearly.
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Vertical-specific audit
Evaluation logic tailored to help desk, banking, delivery and custom business processes.
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Agent performance
Fullness, satisfaction, resolution quality, missed opportunities and targeted coaching tips.
✓
QA checklists & scripts
Define company-specific criteria and verify script adherence with supporting evidence.
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Knowledge base RAG
Check answer faithfulness, relevancy and contextual precision against your documentation.
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Batch analytics
Executive summaries, score distributions and performance trends across the entire call volume.
COMPLIANCE MONITORING
Verify company compliance in every analysed call
Call QA checks conversations against internal policies, mandatory scripts, regulatory requirements and quality standards. Each criterion is linked to evidence from the transcript, making reviews faster, more consistent and easier to audit.
Policy adherence
Track whether agents follow required procedures and disclosures.
Evidence-based scoring
Every compliance result is supported by exact transcript excerpts.
Risk detection
Identify missing confirmations, prohibited wording and process violations.
Custom rule sets
Configure checklists for each team, market, product or partner.
Call Compliance Report
92 / 100
✓
Identity verificationCompleted with required wording
Pass✓
Mandatory disclosureFull disclosure found in transcript
Pass!
Consent confirmationConfirmation was incomplete
Review✓
Closing procedureRequired closing steps completed
Pass
EVIDENCE
“I can confirm your account number and proceed with the verification process.”
HOW IT WORKS
From recording to insight in minutes
A fully automated pipeline processes every call end-to-end.
01
Upload
Add recordings, folders or connect your PBX.
02
Transcribe
Convert audio to text, diarise speakers and identify roles.
03
Analyse
Evaluate QA, compliance, satisfaction and knowledge accuracy.
04
Report
Deliver scores, evidence, trends and coaching recommendations.
FOR PARTNERS
Built for integration, resale and scale
Bring automated quality assurance and compliance monitoring to your customers under a flexible partnership model.
System integrators
Add Call QA to your contact centre, CRM or communications portfolio.
BPO & contact centres
Standardise QA across teams, clients and locations with one platform.
Telecom & PBX providers
Extend your voice offering with automated analytics and compliance controls.
Resellers & consultants
Create recurring revenue through implementation, configuration and support.
CUSTOMER ACCESS
Secure access for your team
Customers can sign in to review calls, investigate compliance exceptions and monitor team performance.
REQUEST A DEMO
See Call QA in action
Bring your own recordings and we will show how the platform evaluates quality, performance and compliance.
- Live walkthrough tailored to your vertical
- Compliance checklist configuration
- Q&A with the engineering team